Hardware

  • Only the 3rd Generation Vantage is compatible. Shown here on this webpage.

    • For all USA retailers and Independent (non-Specialized) fitters, fill out the Retül Order Form.

    • For any Specialized Retailers outside of the USA, please contact your Specialized representative.

  • The Hardware Onboarding tool can be found by following the steps below

    1. Click the Settings icon in the top-right corner

    2. In the left menu, select the Help option

    3. Select the Show Hardware Onboarding link

  • During the Hardware Onboarding process, successful connectivity is indicated by a green check next to each device that is connected

    Successful connectivity is also indicated by a rapid flashing blue light when a Zin session is started in the ZIn module. Similar behavior is present on the harness during a Pose session

  • To change channels, please follow the steps below

    1. In the top-right corner, select the Settings icon

    2. In the left menu, select the Hardware option

    3. In the Channel section of the Hardware screen, select the Change Channel option

    4. On this screen, you can either use the 'Suggest Channel' (recommended) option, or you can choose your own channel by using the +/- to find the Channel of your choice

    5. Hit Change Channel

  • All Retul Vantage systems use Channels. These range in numbers between 1 and 15. Anything outside of that range is not normal behavior

  • From left to right, the icons in the top-right corner represent the following. Each icon represents the device in question. Please keep in mind that an icon with a green border indicates it is active and connected. Grey means it is not connected

    • The first is an image of the Vantage, which indicates VCB connectivity. In this case, the icon has a green border. This implies the Vantage and VCB has a successful connection

    • Second is the DSD (Digital Sitbone Device). In this instance, the DSD is not connected or turned off

    • Third is the DFD (Digital Foot Device). In this instance, the DFD is not connected or turned off

    • Next is the status of the sacral sensor (ANGi). In this instance, it is not connected. The sacral sensor is turned on by gently shaking the device

    • The cloud-like icon indicates that your data has been synced with the cloud. If the icon turns into a spinner, that indicates the App is actively syncing with the cloud. If the icon has a red border, that indicates that it has not been synced.

  • The ‘searching’ status on the VCB screen implies that the VCB is waiting for some activity coming from the App. If the App is closed, the ‘searching' status will remain. If the App is opened and you have had a successful connection previously, that status will change to ‘connected’. If you have not had a previous connection, the 'searching’ status will remain. If this is the behavior, proceed with the Hardware Onboarding Tool

  • The 'connected' status on the VCB screen implies that there is a successful connection with the App and the VCB. This is further verified by looking for a Channel in the Channel section. The Channel has to range between 1 and 15

  • After turning the VCB On, the screen remains blank for around 15 - 20 seconds. If the device is functioning normally, that status will change to 'searching'. If it remains, try turning the VCB off, waiting 15 - 20 seconds before starting again. If the screen remains blank, you may have a faulty device.


    If your device appears to be faulty:

    1. Call Retül Tech Support at +1 720 406 1171

    2. Fill out this form - RETÜL REPAIR FORM

  • No, the VCB powers both the Vantage and the dongle. Only the VCB needs to be turned off.

  • There is no way to know if all devices are set to the same channel. The channel you see in the Channel section of the Hardware page is the Channel of the dongle. The only way to make sure all devices are on the same Channel is for you to change Channels. Please make sure all your devices are turned On before changing Channels

  • This discrepancy can be caused by one of the following

    1. The Zin tip is bent

    2. The glass on the Vantage is either scratched or dirty. If dirty, please use the cloth that came with the Vantage to clean it. Using a can of compressed air to clean the glass works really well. DO NOT use a paper towel, tissue, or rag. That will scratch the glass