General FAQ

  • To log into the Fit App use the same email and password you used to create your Specialized.com account.

  • Log into your Specialized.com account and follow the process to update your password.

    1. Navigate to the Apple App Store.

    2. Search for the “Retül Fit App”

    3. Click “Download”

      App Link here

  • When there is an app update available, your app should automatically update. If your app is not updating, navigate to the Apple App Store on your iPad. Search for the Retül Fit App. Select the app in the App Store. You can then click on the “Update” button. This will update your app.

  • Before a Fit App update is live, Retül will send out a fitter newsletter with details about the update and when it will be available for fitters to download.

  • If you login to the app and do not see your shop listed, please reach out to your Retül representative. If you don't know who that is, send an email to bodygeometry@specialized.com. Know that in order for your shop to be the listed in the app, you must be a certified Retül certified and have purchased the VCB V8 hardware.

  • Navigate to the settings area of the app and click on the “Feedback” button on the left side of your screen. Select what type of feedback you would like to submit, add as many details as you can in your message, and then submit.

  • The fitter name that shows up on your fit reports is tied to the Specialized.com account you set up with your app log in. If you need to update what shows up on the “fitter name” on the fit report, log into your Specialized.com, navigate to account details, and update the name.

  • V7 data from clients who have a Specialized.com account, can be uploaded into your Fit App account

    Follow the steps in the Data Upload Tool User Guide found here - RETÜL

  • Due to data privacy regulations, only data from clients with a Specialized.com account will be uploaded from V7 to your Fit App account.

  • The iPad Pro 4th generation or newer with a 12.9inch screen size. The 11inch 2nd generation or newer is also compatible but the larger screen size is easier to view. There is no minimum storage size requirement.

  • A compatible iPad Pro keyboard is recommended as this will streamline the typing being done during the assessment and for the fit report. Additionally, a wall mounted TV or monitor that can mirror your iPad Pro enhances the experience for the rider.