This page will:
cover the current known issues, recent fixes, and additional tips and tricks.
be updated when there is new information to share.
If you are experiencing an issue that you don’t see addressed here, send those details to the Retül Team by using the Feedback Button in the app.
If you are experiencing any issue with the app, please do not uninstall and reinstall the app unless instructed by the Retül team to do so.
Release Date: Jul 16, 2025
App Updates - 3.1.5
New Features:
New options for sharing Fit Reports via Email, iMessage, AirDrop, and direct download.
Bug Fixes:
Rider Knee Tracing View now accurately shows the front view of the rider.
**TO UPDATE: open the App Store on your iPad, click on your account icon in the top right, look for the update shown in the app list (may need to refresh for the update to appear)
Translated versions found here:
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
Pedal Spindle Offset
We are aware that users are continuing to experience issues with the Pedal Spindle Offset feature in the Fit App.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Hardware times out after no activity
Sacral Sensor (AnGi) goes to sleep quickly.
The app cannot wake up the AnGi on its own. When you are ready to conduct a pose capture, tap or shape the device to wake it up. You will know it is awake once you see the green light flashing.
Make sure you have removed the thin plastic slip so the battery makes contact with the device.
Zin Wand
If the Zin Wand is not used after connecting to the app after a long period of time, the tool will disconnect.
The Fit App does not auto-level the bike during the Zin Module.
This can be due to issues when zinning bike wheels.
Issue when loading Pose Capture into the “Rider View”
When in Pose captures under the ”Rider” view and you go to load the right side the capture will always display double or with a high degree of error.
One work around that some fitters have found success with is to unload the capture and reload it.
Zin data captured during the fit does not make it into the rider’s report.
This is occurring for TT/Tri Bike Types and MTB XC
Values in the spreadsheet flicker with different values
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Updates: Email App
Some fitters have reported that when they try to email a rider their fit report the email does not send from the iPad. Here are some tips to help with this:
Log out of the mail app and log back in.
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: April 30, 2025
App Updates - 3.1.0
New Features:
Ability to Archive a Client.
Ability to Delete a Client.
Ability to update a Client’s email.
Ability to manually change a channel in the hardware settings section of the app.
App now communicates when Pedal Spindle is successfully captured
Bug Fixes:
Bugs related to Pedal Spindle Offset - the ability to successfully capture Pedal Spindle more easily.
Change Channel Ability to Hardware Settings
If your VCB shows an Unknown Channel, you can now manually change the channel through hardware settings.
**TO UPDATE: open the App Store on your iPad, click on your account icon in the top right, look for the update shown in the app list (may need to refresh for the update to appear)
Translated Versions found here:
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
Hardware times out after no activity
Sacral Sensor (AnGi) goes to sleep quickly.
The app cannot wake up the AnGi on its own. When you are ready to conduct a pose capture, tap or shape the device to wake it up. You will know it is awake once you see the green light flashing.
Make sure you have removed the thin plastic slip so the battery makes contact with the device.
Zin Wand
If the Zin Wand is not used after connecting to the app after a long period of time, the tool will disconnect.
The Fit App does not auto-level the bike during the Zin Module.
Issue when loading Pose Capture into the “Rider View”
When in Pose captures under the ”Rider” view and you go to load the right side the capture will always display double or with a high degree of error.
One work around that some fitters have found success with is to unload the capture and reload it.
Zin data captured during the fit does not make it into the rider’s report.
This is occurring for TT/Tri Bike Types and MTB XC
Values in the spreadsheet flicker with different values
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Updates: Email App
Some fitters have reported that when they try to email a rider their fit report the email does not send from the iPad. Here are some tips to help with this:
Log out of the mail app and log back in.
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: March 5, 2025
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
***NEW - Unknown Channel 255
If your VCB shows an Unknown Channel 255 please go through the following steps to troubleshoot the issue:
When you turn on your VCB, make sure you wait for the status screen of the VCB to either read “Searching” or “Connect” before jumping into your work flow.
Turn off your VCB and waiting 30 seconds before turning your VCB back on
***NEW Hardware times out after no activity
Sacral Sensor (AnGi) goes to sleep quickly.
The app cannot wake up the AnGi on its own. When you are ready to conduct a pose capture, tap or shape the device to wake it up. You will know it is awake once you see the green light flashing.
Make sure you have removed the thin plastic slip so the battery makes contact with the device.
Zin Wand
If the Zin Wand is not used after connecting to the app after a long period of time, the tool will disconnect.
The Fit App does not auto-level the bike during the Zin Module.
Issue when loading Pose Capture into the “Rider View”
When in Pose captures under the ”Rider” view and you go to load the right side the capture will always display double or with a high degree of error.
One work around that some fitters have found success with is to unload the capture and reload it.
Zin data captured during the fit does not make it into the rider’s report.
This is occurring for TT/Tri Bike Types and MTB XC
Values in the spreadsheet flicker with different values
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Updates: Email App
Some fitters have reported that when they try to email a rider their fit report the email does not send from the iPad. Here are some tips to help with this:
Log out of the mail app and log back in.
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: March 5, 2025
App Updates - 3.0.11
DSD Pressure Threshold Updates - pressure reading will now match the Match App
Bug Fixes:
Create Client Doesn't Auto Select it After Creation
Capitalization Incorrect for Client Name in Session
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
NEW**** The Fit App does not auto-level the bike during the Zin Module.
New****Issue when loading Pose Capture into the “Rider View”
When in Pose captures under the ”Rider” view and you go to load the right side the capture will always display double or with a high degree of error.
One work around that some fitters have found success with is to unload the capture and reload it.
New****Zin data captured during the fit does not make it into the rider’s report.
Sacral Sensor (AnGi) goes to sleep quickly.
The app cannot wake up the AnGi on its own. When you are ready to conduct a pose capture, tap or shape the device to wake it up. You will know it is awake once you see the green light flashing.
Make sure you have removed the thin plastic slip so the battery makes contact with the device.
Values in the spreadsheet flicker with different values
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Email App
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: March 5, 2025
App Updates - 3.0.11
DSD Pressure Threshold Updates - pressure reading will now match the Match App
Bug Fixes:
Create Client Doesn't Auto Select it After Creation
Capitalization Incorrect for Client Name in Session
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
Values in the spreadsheet flicker with different values
Sacral Sensor (AnGi) goes to sleep quickly.
The app cannot wake up the AnGi on its own. When you are ready to conduct a pose capture, tap or shape the device to wake it up. You will know it is awake once you see the green light flashing.
Make sure you have removed the thin plastic slip so the battery makes contact with the device.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Email App
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: February 11, 2025
App Updates - 3.0.10
Neutral selection in assessments will now show up correctly.
Ability to update client info.
Custom pose groups now persist in the app.
Translation updates for multiple languages.
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
NEW*** Values in the spreadsheet with different values
NEW*** Sacral Sensor goes to sleep quickly.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Email App
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: January 15, 2024
App Updates - 3.0.9
Bug Fixes:
Crash Fix
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
Client Data Not Updating
Some users have reported that when they update a client's profile, the changes are not reflected after saving.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Email App
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: December 19, 2024
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
NEW** App Crash when trying to create a new client or start a new zin.
Client Data Not Updating
Some users have reported that when they update a client's profile, the changes are not reflected after saving.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Email App
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: December 19, 2024
App Updates - 3.0.8
Character limit on report notes has been removed.
Translation Update
Bug Fixes:
App is slow to respond when searching for a client.
Bike Size should now show up in a rider’s fit report.
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
Client Data Not Updating
Some users have reported that when they update a client's profile, the changes are not reflected after saving.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Email App
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: Jul 2, 2024
iOS 18 SOFTWARE UPDATE
After testing, we have not found any issues with the app on an iPad with iOS 18. Users are encouraged to update their iPads to iOS 18.
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
NEW***Character Limit
NEW***App Translations
If you notice odd or missing words, this may be due to an error with the app translations. Please send a note via the feedback button if you notice this issue.
Client Data Not Updating
Some users have reported that when they update a client's profile, the changes are not reflected after saving.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Email App
We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: Jul 2, 2024
Current Known Issues
These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!
NEW****Client Data Not Updating
Some users have reported that when they update a client's profile, the changes are not reflected after saving.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
Email App
NEW*** We do not recommend using your personal email on the iPad being used for fits. This will avoid accidentally sending a fit report from your personal email and avoid other shop employees from seeing your personal emails.
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
NEW***Fitter or Shop Information Updates
If you need to:
Update your name, please make this update on your Specialized.com account
Update information about your shop? Contact your shop rep to help update this information.
Update your shop logo, please use this forum on Retul.com: RETÜL
NEW***Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Release Date: Jul 2, 2024
Current Known Issues
These are issues our team is aware of and we are working on getting a fix out as soon as possible!
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
***NEW: pause and restart the session after the first side is finished. After you restart it the "second" side now measures normally.
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Additional Tips and Tricks
***Have a question about how to us the new Retül Fit app? Check out the new education videos from Specialized University: Retül Fit V8 for iOS - YouTube
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Email App
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Release Date: Jul 2, 2024
Current Known Issues
These are issues our team is aware of and we are working on getting a fix out as soon as possible!
Zin Data - Last Client Data Loading
We are aware that some users are experiencing an issue in the Zin Module. Users are reporting that when loading “Initial” and “Latest” Zin, data from the last fit client is loading rather than data from the current client.
If you experience this issue, pause your fit and then return to the fit. This should load the correct client data.
If you are experiencing this issue or if this workaround does not work for you please let us know via the feedback button.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left or right pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Recent Fixes:
Feedback Button Now Confirms Submission
Specialized Bike Picker is now working and auto populates bikes based on bike type selected
Additional Tips and Tricks
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Email App
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Release Date: Jul 2, 2024
Current Known Issues
These are issues our team is aware of and we are working on getting a fix out as soon as possible!
Issue with Pose
We are aware that some users are experiencing an issue in the Pose Module after the most recent update. If you having issues please reach out to the Retül. Our team is working on the issue.
Pedal Spindle Offset
We are aware that a number of fitters are unable to find the left pedal spindle when conducting a fit. Here are a few tips for working around this or other data points you can use. These recommendations come from our SU team:
Knee forward of spindle as a way to quantify saddle setback.
Bi-lateral data to determine saddle shape and width along with any other bilateral issue we might see in the assessment.
If you cannot get both left and right Pedal Spindle, you can substitute with Knee forward of foot. This requires the you to create a new Pose group that includes that metric.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Recent Fixes:
Feedback Button Now Confirms Submission
Specialized Bike Picker is now working and auto populates bikes based on bike type selected
Additional Tips and Tricks
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Email App
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Release Date: July 2, 2024
Current Known Issues
These are issues our team is aware of and we are working on getting a fix out as soon as possible!
Issue with Pose
We are aware that some users are experiencing an issue in the Pose Module after the most recent update. If you having issues please reach out to the Retül. Our team is working on the issue.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Recent Fixes:
Loading Zin Data into the Spreadsheet and Reports
Additional Tips and Tricks
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Email App
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Release Date: May 29, 2024
Current Known Issues
These are issues our team is aware of and we are working on getting a fix out as soon as possible!
Emailing Reports
If it doesn’t seem like your reports are being emailed out to riders, please confirm you are logged into the email app on your iPad.
Feedback Button
At this time, the feedback button is not providing confirmation that your feedback has been sent. We are still able to receive and review any feedback you send in.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Recent Fixes:
Loading Zin Data into the Spreadsheet and Reports
Additional Tips and Tricks
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Email App
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Release Date: May 29, 2024
Current Known Issues
These are issues our team is aware of and we are working on getting a fix out as soon as possible!
Feedback Button
At this time, the feedback button is not providing confirmation that your feedback has been sent.
We are still able to receive and review any feedback you send in.
Assessments showing as “SKIPPED” in reports.
We are aware of an issue where assessments that are completed for a client will show up as “SKIPPED” in the report.
Unable to Generate Personalized Ranges
Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Recent Fixes:
Loading Zin Data into the Spreadsheet and Reports
Additional Tips and Tricks
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Email App
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Release Date: May 22, 2024
*Notes for Version 3.0.3
After you have updated your app to this version, please make sure you uninstall and reinstall the app.
Current Known Issues
Loading Zin Data into the Spreadsheet
We are aware of an issue related to Zin data. After completing a Zin capture, when you navigate to the Zin spreadsheet no Zin values show up.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Feedback Button
At this time, the feedback button is not providing confirmation that your feedback has been sent. We are still able to receive and review any feedback you send in.
Recent Fixes:
Report Generation Issue
Additional Tips and Tricks
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to see client files.
Email App
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Release Date: May 17, 2024
Current Known Issues
Report Generation Issue
An error message pops up on your screen after clicking “View Report”.
We are aware of this issue and we will be sending out an email once there is an update available.
App is slow to respond when searching for a client
When searching for a past client, you may experience slowness when trying to type a client name or the app may be slow to generate the results. Here are some suggestions if you run into this behavior
Be patient and allow for the app to catch up with your actions.
Organize your clients alphabetically and scroll until you find the client you are looking for.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Feedback Button
At this time, the feedback button is not providing confirmation that your feedback has been sent. We are still able to receive and review any feedback you send in.
Recent Fixes:
Delays in Loading Data and App Slowness
Additional Tips and Tricks
Channel Issues
Experiencing channel issues? We recommend going thought the Hardware Onboarding process to make sure all of your hardware is on the same channel.
You can find this in your app settings under the HELP section. Just click on “Show Hardware Onboarding”.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have received instructions from the Retül Team.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to access client files.
Email App
In order to email your client a fit report, you will need to make sure the Email App on the iPad is set up. Please view the following PDF for email setup instructions.
Release Date: May 1, 2024
Current Known Issues:
Delays in Loading Data and App Slowness
If you are a user that is tied to 2 or more shop locations, have a high number of fit sessions, or if you have uploaded a large amount of data via the Data Upload Tool you may experience the following issues:
The app may be slow to respond during certain parts.
When trying to load old client sessions, it may take some time for the app to load the data.
If you experience these issues, please be patient with the app and give it time to load the module or data.
General Recommendations: Troubleshooting
If you are experiencing any issue with the app, please do not uninstall and reinstall the app until you have talked with technical services.
Doing this on your own will make it difficult for the team to diagnosis your issue.
When you uninstall and reinstall the app, it will delete app settings, measurements groups, and any profile settings you have set up.
Client Creation: Date of Birth
When you are entering the birth date for a new client, start with the birth year and then you can update the month and date.
Cloud Icon
If you are experiencing the following issues, tap the Cloud Icon:
Your shop is not showing up after you log in.
You are unable to access client files.