If you are still experiencing any issues with your shop data loading, please follow these action steps.

Action 1

• go to fast.com to check wifi speed

• below 10 Mpbs will be a problem

• at or over 100 Mpbs is ideal

Action 2

• force quit the app  (swipe up from bottom of screen, then swipe away app)

  • shown here in this video - How to Close Apps on iPad

• reopen app

• does your shop show up?

Action 3

• do this if Action 2 didn't work

• log out of the app

• force quit the app

• reopen app

• does your shop show up?

Action 4

• do this if Action 3 didn't work

• log out of the app

• delete the app

• reinstall the app from the Apple store

• open the app and login

• does your shop show up?

These are the issues our team is aware of, and we are working on getting a fix out as soon as possible!

If you experience a crash in the Fit App, an option to send the crash details to the developer will be available. Please send the crash details. This helps our team quick diagnose and resolve issues.

• Personalized ranges are activated when the fitter completes all the Assessment questions. If you have completed the Dynamic Movement but left some of the assessment steps blank, Personalized Ranges will not populate - fitters will see the yellow triangle alerting them to an issue.

• After Zinning a bike in the app, if you feel that the bike hasn’t been auto-leveled by the app, re-zin the wheels and trace as much as possible. This applies to all bike types except when using the MUVE SL.

• Pedal Spindle Offset

  • We are aware that users are continuing to experience issues with the Pedal Spindle Offset feature in the Fit App.

• Hardware times out after no activity

  • Sacral Sensor (AnGi) goes to sleep quickly.

    • The app cannot wake up the AnGi on its own. When you are ready to conduct a pose capture, tap or shape the device to wake it up. You will know it is awake once you see the green light flashing.

    • Make sure you have removed the thin plastic slip so the battery makes contact with the device.

  • Zin Wand

    • If the Zin Wand is not used after connecting to the app after a long period of time, the tool will disconnect.

• Issue when loading Pose Capture into the “Rider View”

  • When in Pose captures under the ”Rider” view and you go to load the right side the capture will always display double or with a high degree of error.

    • One work around that some fitters have found success with is to unload the capture and reload it.

• Unable to Generate Personalized Ranges

  • Even after completing Dynamic Movements Steps, the app is unable to generate personalized ranges.

• Client Creation: Date of Birth 

  • When you are entering the birth date for a new client, start with the birth year and then you can update the month and date. 

• Users are experiencing a Zin disconnect during their fit sessions

  • Solution:

    1. In the top-right corner of the App, tap the Vantage icon.

    2. Tap the pair option from the drop-down

    3. Wait a few seconds while observing the blue light on the Zin

    4. When the blue light starts flashing, the connection has been re-established