App-Related Troubleshooting

  • To determine the functionality of an LED on the harness, please follow the steps below. This assumes that the harness is attached to a rider

    1. Click the Settings icon in the top-right corner

    2. In the left menu, select the Hardware option

    3. Select the VCB option

    4. At the bottom of the screen, select the Diagnostics option

    5. On the following screen, select the Harness option and click Start

    6. You should see numbers between 13 and 20. Each Number is represented as follows:

      • 13 → Toe

      • 14 → Heel

      • 15 → Ankle

      • 16 → Knee

      • 17 → Hip

      • 18 → Shoulder

      • 19 → Elbow

      • 20 → Wrist

    7. If either row remains red while the system is capturing, that is the bad Tracker. All rows in white and those that display numbers are functioning normally

  • To determine the functionality of an LED on the Zin Tool, please follow the steps below.

    1. Click the Settings icon in the top-right corner

    2. In the left menu, select the Hardware option

    3. Select the VCB option

    4. At the bottom of the screen, select the Diagnostics option

    5. On the following screen, select the Zin option and click Start

    6. Any row in red would be considered a bad Tracker. All rows in white and those that display numbers are the functioning Trackers

  • Yes. Vantage challenges can be displayed in one of the following ways

    • Turing on the power and there is not a lit green light turn on the front of the Vantage

    • After clicking Start in the Zin or Pose module and there, you should see a green light and a rapidly flashing blue light on each side (left and right) of the Vantage. If a blue light is missing or flashing a little slower on one side, this implies that one side of the vantage is out of sync. This could also be accompanied by inconsistent bahavior in the App. A potential solution could be attempted by stopping the session and toggling the power switch on and off about three to four time. On occassion this triggers each side of the Vantage back in sync

  • The recommended procedure would be to turn everything off, close the App entirely, and proceed with the recommended workflow

    1. Check to see if your Mail App on your iPad is setup to send and receive emails

    2. Verify that the Email address you have for the rider is valid

  • Yes, you can update your iPad to iPadOS 26 at anytime. This is compatible with the current version of the Fit App.